Everything you need to know about GLYPH® products, orders, shipping, and exchanges.
What makes GLYPH® shirts different?
GLYPH® creates premium everyday shirts featuring small embroidered symbols that represent your profession, passion, identity, or purpose.
Are the designs printed or embroidered?
Our signature chest designs are embroidered directly onto the shirt for a clean, textured, and long-lasting finish.
Where is the embroidery placed?
Each symbol is placed subtly on the left chest. The minimalist placement makes the shirt easy to wear while still carrying something meaningful.
What kind of fit do your shirts have?
Our shirts have a comfortable relaxed fit designed for everyday wear. Please check the size guide on the product page before placing your order.
What sizes are available?
Our standard sizes are Small, Medium, Large, and Extra Large. Availability may vary depending on the design and color.
Will the actual product look exactly like the photos?
We do our best to show every product as accurately as possible. Slight differences in color may occur because of lighting, photography, screen settings, and the natural embroidery process.
Ordering
How do I place an order?
Choose your preferred collection, design, color, and size, then add the item to your cart and proceed to checkout.
You can order directly through www.glyph.ph.
Can I change my order after checkout?
Please contact us as soon as possible. We may still be able to update your order if it has not yet entered production or been prepared for shipment.
Once processing has started, changes may no longer be possible.
Can I cancel my order?
Cancellation requests must be sent before the order enters production or is prepared for shipment. Orders that have already been processed or shipped can no longer be cancelled.
What payment methods do you accept?
Available payment methods will be displayed during checkout. Choose the option most convenient for you.
How will I know if my order is confirmed?
You will receive an order confirmation using the email address or contact information provided during checkout. Please double-check your details before completing your order.
Shipping and Delivery
Do you deliver nationwide?
Yes. We ship to serviceable locations throughout the Philippines.
How long does order processing take?
Orders are generally prepared within 2–4 business days. Processing may take longer during launches, promotions, holidays, or periods of high order volume.
How long does delivery take?
Estimated delivery times after dispatch are:
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Metro Manila: 1–3 business days
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Provincial areas: 3–7 business days
Delivery times are estimates and may be affected by courier operations, weather, holidays, or the recipient’s location.
How can I track my order?
Once your order has been shipped, tracking information will be sent through your registered email address or contact number.
What if I entered the wrong shipping address?
Contact us immediately with your order number and correct address. We can update it only if the parcel has not yet been handed over to the courier.
Additional delivery charges may apply if an incorrect or incomplete address causes the parcel to be returned.
Exchanges and Product Concerns
Can I exchange my shirt for a different size?
Size exchanges may be requested within 7 days of receiving the order, provided that the item is:
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Unworn and unwashed
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Free from stains, odors, or damage
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Returned with its original packaging and tags
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Not personalized, customized, or marked as final sale
Shipping costs for size exchanges are shouldered by the customer.
What if I receive the wrong or damaged item?
Please contact us within 48 hours of delivery and provide:
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Your order number
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Clear photos or a video of the item
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A photo of the parcel and shipping label
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A short description of the concern
Once verified, we will arrange the appropriate replacement or resolution at no additional cost.
Do you accept returns because of a change of mind?
We currently do not accept returns or refunds for change-of-mind purchases. Please review your chosen design, color, size, shipping information, and order details before checkout.
Are sale items eligible for exchange?
Items marked as final sale are not eligible for returns or exchanges unless they arrive damaged, defective, or incorrect.
Shirt Care
How should I wash my GLYPH® shirt?
To help preserve the shirt and embroidery:
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Turn the shirt inside out before washing
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Wash with similar colors
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Use cold water and a gentle cycle
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Use mild detergent
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Do not use bleach
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Do not scrub or wring the embroidered area
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Air-dry whenever possible
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Do not iron directly over the embroidery
Will the embroidery fade or come off?
Embroidery is designed to be more durable than ordinary printing. Proper washing and care will help preserve its color, shape, and stitching for longer.
Collections and Special Orders
Will you release more collections?
Yes. GLYPH® continues to create symbols for different professions, passions, communities, and identities. Follow our social pages for new collection announcements and restocks.
What if my preferred design, color, or size is sold out?
Some items may be restocked depending on demand and availability. Check the website regularly or follow our official social pages for updates.
Do you accept customized designs?
Customized embroidery is not part of our standard online collection unless specifically announced. For bulk, corporate, event, or partnership inquiries, please contact us directly.
Do you offer bulk orders?
Yes, bulk-order requests may be accommodated depending on the quantity, design, and production schedule. Send us the details of your request so we can review availability and pricing.
Still Need Help?
Send us a message through our official social media pages or the contact form on www.glyph.ph.
Please include your order number when asking about an existing order so we can assist you faster.
GLYPH®
Small Symbol. Big Meaning.