Shipping policy

Thank you for shopping with GLYPH. This Shipping Policy explains how we process, ship, and deliver your order.

Order Processing

Orders are processed after payment and order details have been successfully confirmed.

Processing time may vary depending on product availability, order volume, sales campaigns, holidays, weather conditions, and other circumstances. Pre-order or made-to-order products may have a different processing schedule, which will be stated on the product page or order confirmation.

Once your order has been handed to the courier, you will receive a shipping confirmation or tracking information when available.

Shipping Locations

GLYPH ships to eligible locations available during checkout. If your address cannot be serviced by our courier, we will contact you using the email address or phone number provided with your order.

We currently do not guarantee international shipping unless the destination is available during checkout.

Shipping Fees

Shipping fees are calculated based on the delivery location, package size, package weight, courier rates, and available shipping method. The applicable fee will be displayed during checkout before payment is completed.

Any promotional free-shipping offer may be subject to minimum purchase requirements, eligible locations, specific dates, or other stated conditions.

Estimated Delivery

Estimated delivery times may be shown during checkout or provided after your order has been shipped.

All delivery dates are estimates and are not guaranteed. Delays may occur because of:

High order volumes
Courier-service disruptions
Severe weather or natural disasters
Holidays and non-working days
Delivery-location restrictions
Incorrect or incomplete customer information
Events outside the reasonable control of GLYPH

We will make reasonable efforts to assist with delayed shipments, but courier delays may be outside our direct control.

Tracking Your Order

When tracking is available, the tracking number or link will be sent to the email address or phone number provided during checkout.

Tracking information may take some time to appear after the courier receives the package.

Shipping Address and Contact Details

Customers are responsible for providing a complete and accurate:

Recipient name
Delivery address
Mobile number
Email address
Postal code
Building, unit, or landmark information when applicable

If you need to correct your shipping details, contact store@glyph.ph as soon as possible.

We cannot guarantee that an address can be changed after an order has been packed or handed to the courier. GLYPH is not responsible for delays or failed deliveries caused by incorrect or incomplete information supplied by the customer.

Failed Delivery and Returned Packages

The courier may contact you using the phone number provided with your order. Please ensure that someone is available to receive the package.

A package may be returned to GLYPH because of:

An incorrect or incomplete address
An unreachable recipient
Repeated unsuccessful delivery attempts
Refusal to accept the package
Failure to collect the package from the courier

If a package is returned for reasons caused by incorrect customer information or an unavailable recipient, the customer may be required to pay a new shipping fee before the order is shipped again.

Order Changes and Cancellations

We cannot guarantee changes or cancellations after an order has been confirmed, packed, or handed to the courier. Orders already in transit may no longer be cancelled except when permitted under applicable law or agreed upon by GLYPH.

Delayed or Missing Packages

If your order has not arrived within the estimated delivery period, check the tracking information and contact the courier first for the latest status.

You may also email store@glyph.ph with your full name, order number, and tracking number so we can assist you.

If tracking shows that the package was delivered but you have not received it, please:

Confirm the delivery address on your order.
Check with household members, building staff, or neighbors.
Contact the courier for proof or confirmation of delivery.
Notify GLYPH if the package still cannot be located.

We will coordinate with the courier and review the available delivery records before determining the appropriate resolution.

Damaged, Defective, or Incorrect Items

Please inspect your package immediately after delivery.

If your order arrives damaged, defective, incomplete, or incorrect, contact store@glyph.ph within seven days of receiving it. Include:

Your full name
Order number
Description of the issue
Clear photos or videos of the item
Photos of the parcel and shipping label

Do not discard the packaging while your claim is being reviewed.

If the issue is confirmed to have been caused by GLYPH or occurred during delivery, we will provide an appropriate replacement, refund, or other remedy in accordance with our Return, Exchange, and Refund Policy and applicable Philippine law. The customer will not be charged return-shipping costs for an approved damaged, defective, or incorrect-item claim.

Shipping Fees on Returns and Exchanges

Customers are responsible for shipping costs related to a voluntary size exchange.

GLYPH will cover reasonable shipping costs for approved claims involving damaged, defective, incomplete, incorrect, or lost items when the issue was not caused by the customer.

Original shipping fees are generally non-refundable unless required by law or the problem was caused by GLYPH.

Contact Us

For shipping questions or assistance with an order, contact:

Email: store@glyph.ph

Please include your order number so we can assist you more efficiently.

Last updated: September 18, 2026