Refund policy

 

At GLYPH, every order is carefully checked before shipping. We generally do not offer refunds for change of mind, incorrect size selection, or personal preference. However, we allow a one-time size exchange and accept valid returns for damaged, defective, or incorrect items.

Seven-Day Request Period

You have seven days from the date you receive your order to request a return or size exchange.

To qualify, the item must be:

  • Unworn and unused

  • Unwashed and free from stains, odors, or damage

  • Complete with its original tags

  • Returned in its original packaging

  • Accompanied by a receipt or proof of purchase

Items that do not meet these conditions may not be accepted.

Size Exchanges

We allow one size exchange per item, subject to stock availability.

Size exchanges do not include changes to the color, design, or product. If you want a different color, design, or item, you will need to place a new order.

Customers are responsible for all shipping costs related to a size exchange.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it arrives. If you receive a damaged, defective, or incorrect item, contact us immediately and provide clear photos or videos of the item and its packaging.

Once your request has been reviewed and approved, we will provide instructions for returning the item. GLYPH will cover the necessary shipping costs if the issue was caused by us.

How to Request a Return or Exchange

Email us at store@glyph.ph within seven days of receiving your order. Please include:

  • Your full name

  • Order number

  • Reason for the request

  • Clear photos or videos, when applicable

Do not send an item back without receiving confirmation and return instructions from us. Unauthorized returns will not be accepted.

Requests based only on change of mind, personal preference, or a change in color or design will not qualify.

Non-Returnable Items

We cannot accept returns or exchanges for:

  • Items that have been worn, washed, altered, or damaged after delivery

  • Items without their original tags or packaging

  • Items returned after the seven-day request period

  • Sale or clearance items, unless damaged, defective, or incorrect

  • Gift cards

Refunds

Approved claims will first be resolved through a replacement or exchange whenever possible.

A refund may be provided if the item is damaged, defective, or incorrect and a suitable replacement is unavailable. Once the returned item has been received and inspected, we will notify you of the decision.

Approved refunds will be sent through the original payment method. Processing times may vary depending on your payment provider.

For questions regarding returns or exchanges, contact us at store@glyph.ph.